Sue tells the Customer that he needs to submit the ABC form to complete his order. Then, John tells the Customer to submit the XYZ form to complete his order. It turns out that the ABC form and the XYZ form are one and the same but Sue and John reference them differently. Whew! No wonder the Customer is confused.

That’s why one of My COO Resources’ Solutions helps folks standardize the referencing of forms, systems, staff, etc. Make it easy on you, your Staff, and your Customers by communicating clearly and consistently.