A frustrating challenge for Companies is that information is often in Staff’s “heads” creating obstacles for growth and stress for Staff and Management. We refer to that as “tribal knowledge” within a Company.
This can:
- Impact quality of the Company’s products/services
- Create customer frustration
- Waste time as there is so much reliance on specific Staff
- Result in loss of knowledge when someone leaves
- Produce inconsistencies and inefficiencies of processes
These challenges can all be minimized when processes are effectively documented. Companies realize that they need to address this problem. This involves:
- Identifying those processes that are the priority
- Designing and/or optimizing those processes
- Documenting them
However, just getting started can be overwhelming and exasperating; so, nothing is done.
We can help. This is one of Aldridge Kerr and My COO Resources areas of expertise.
Questions? Don't hesitate to contact me at CharleneA@mycooresources.com. Also, check out our blogs and previous newsletters and/or emails at http://www.mycooresources.com/?cat=3