Get it out of your head . . . . .before you go out of your mind!!

A frustrating challenge for Companies is that information is often in Staff’s “heads” creating obstacles for growth and stress for Staff and Management. We refer to that as “tribal knowledge” within a Company.

This can:

  • Impact quality of the Company’s products/services
  • Create customer frustration
  • Waste time as there is so much reliance on specific Staff
  • Result in loss of knowledge when someone leaves
  • Produce inconsistencies and inefficiencies of processes

These challenges can all be minimized when processes are effectively documented. Companies realize that they need to address this problem. This involves:

  • Identifying those processes that are the priority
  • Designing and/or optimizing those processes
  • Documenting them

However, just getting started can be overwhelming and exasperating; so, nothing is done.

We can help. This is one of Aldridge Kerr and My COO Resources areas of expertise.

Questions? Don't hesitate to contact me at CharleneA@mycooresources.com. Also, check out our blogs and previous newsletters and/or emails at http://www.mycooresources.com/?cat=3

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