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Get it out of your head . . . . .before you go out of your mind!!

A frustrating challenge for Companies is that information is often in Staff’s “heads” creating obstacles for growth and stress for Staff and Management. We refer to that as “tribal knowledge” within a Company.

This can:

  • Impact quality of the Company’s products/services
  • Create customer frustration
  • Waste time as there is so much reliance on specific Staff
  • Result in loss of knowledge when someone leaves
  • Produce inconsistencies and inefficiencies of processes

These challenges can all be minimized when processes are effectively documented. Companies realize that they need to address this problem. This involves:

  • Identifying those processes that are the priority
  • Designing and/or optimizing those processes
  • Documenting them

However, just getting started can be overwhelming and exasperating; so, nothing is done.

We can help. This is one of Aldridge Kerr and My COO Resources areas of expertise.

Questions? Don't hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

How can something so small…?

Have you ever gotten:

  • A pebble in your shoe OR
  • A splinter in your finger OR
  • A kidney stone?

How can something so small cause so much discomfort? That little issue can cause disruption, lack of focus, and create interruptions to your day. It is so small, but it can cause great aggravation.

Often, we just try to ignore it, hoping it will go away. Unfortunately, the pain has to become great enough for us to realize we have to resolve the problem. Then, that resolution is often much easier than we realized, resulting in relief.

The same applies in business. We have some small issue that can cause great aggravation and instead of resolving it, we just try to ignore it. We ignore it because we think it is not easily resolved, or we do not know where to start, or we are not certain the outcome will be positive. Yet, if we just worked through resolving it, life would be so much better.

Have you been avoiding taking the first steps to trying My COO Resources ( It can help to more clearly identify those issues that are causing problems, and give you the Solutions to resolve them.

Questions? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

Gardening and Operational Effectiveness

Have you started gardening yet, or are you just hoping that your yard will magically go from how it was at the end of March to how you would like it to look for the summer?

Todd Hunter, our most recent addition to the Aldridge Kerr Team, made an observation that there are lots of parallels between gardening and achieving operational effectiveness. For example, both require:

  • A plan: just throwing out changes, whether it is within an organization or in your yard, can be detrimental and create chaos. Instead, there needs to be a plan as to what the results (end product) will produce
  • Managing the change: going from what was, to what it will be, requires managing the process of change
  • Specialized expertise: When we do not use Experts, we waste a lot of time, energy, and resources. Whether you hire a landscape architect or operational consultants, if you want excellent results quickly, then you need to bring in the Experts

The best news is that, whether gardening or working on improving your organization’s operational effectiveness, you will clearly see a “before” and “after.” That is exciting.

Not sure how to improve your organization’s operational effectiveness? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

Strengthening our “core”

Most trainers, physical therapists, and other healthcare professionals regularly encourage us to do what it takes to strengthen our core. Why? A strong core leads to better balance and stability. goes as far as saying that “a strong, flexible core underpins almost everything we do.” It impacts every aspect of our lives, including at home, at work, and at play.

Having a strong core also applies to our businesses. A strong core (or foundation) allows us to be more nimble, flexible, and able to better balance all that needs to be done. It is the backbone (pun intended) of an organization.

What is required to build a strong core in your business? Here is a short list:

  • Ensure everyone in the organization has clarity on the priorities
  • Build repeatable processes that are efficient and effective
  • Create a culture of continuous improvement and communication
  • Address those “one-only tasks” that can cripple your organization
  • Move from tribal knowledge to institutional knowledge

Are you unsure how to build this core? My COO Resources can give you the methodology needed to work through those issues. Questions? Do not hesitate to contact me at And check out our blogs and previous newsletters and/or emails at

Let’s go to the gym

Here are some interesting statistics:

  • Eighty percent (yes, that’s 80%) of folks who join a gym in January quit within five months
  • Only half of members go to the gym on a regular basis
  • Gym owners assume that 18% of members will not use it consistently

The benefits to regular physical activity are outstanding. A long list of health experts state that regular exercise leads to a happier, healthier life. The Mayo Clinic lists seven reasons why regular exercise is so important:

  • Controls weight
  • Combats health conditions and diseases
  • Improves mood
  • Boosts energy
  • Promotes better sleep
  • Puts the spark back into your sex live
  • It is fun and social  

So why do the majority of us not exercise regularly? lists a few reasons: we claim we do not have time, there are competing interests, we have not developed the habit, we find it overwhelming, not motivated, or results are not realized quickly.  

Those reasons apply to other areas of our lives that we KNOW we should be doing them, but we are not. This can include anything from avoiding having our teeth cleaned, to addressing business problems, to taking on a home improvement project.

As a business associate recently said, “we find a long list of excuses that keep us from achieving great results.” We miss out on those amazing results because we do not allow ourselves to overcome the reasons, excuses, and obstacles that block our way.

This also applies to not trying or following through with My COO Resources. Our Users consistently tell us that they have found this do-it-yourself interactive, on-line tool to be quite helpful. But some of you are missing out because you are allowing those common obstacles to get in the way to great results.

Do not be the majority. Do not allow common obstacles to get in the way of achieving success.  

Need help getting started (and sticking with) My COO Resources? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

Move that mountain

The story of Dashrath Manjihi is both inspiring and heartbreaking. Manjihi’s young wife fell crossing Gehlour hills and because of the isolation, he was unable to get her to medical attention. Her injuries resulted in her death.

Manjihi resolved then to dig through the rocks of Gehlour hills so that his village could gain easier access to medical help. It took him 22 years to complete this task (from 1960 – 1983)! He was mocked and rebuked for his tenacity, but his 22 years of effort reduced the distance between the two sectors of the Gaya district from 34 miles to less than 10 miles. This, of course, allowed for those in his village to obtain better access to medicine and numerous other supplies.

Most of us do not need that level of tenacity to accomplish what we have set out to do. Yet, if we would model Manjihi’s commitment to those initiatives we want (and need) to achieve, the results could be extraordinary. Finding that drive and discipline to impact the change will make a difference!!

Do you need help moving forward on something you want to achieve? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

Spring is here

Spring is here, and it is the time of year to enjoy backyard living. Wait!! Our backyards typically do not magically awaken from winter and turn into that wonderful outdoors we so enjoy. Instead, we have work to do to create that space each spring. There is weeding, and planting, and more weeding, and starting that project we dreamed up last winter, and more weeding, and . . . yeah, you get the point.

To really enjoy our backyards, it requires work. That work may be tedious, unfulfilling, and downright exhausting (or, put a dent in your budget if you have someone do it for you). Yet, the outcome can be truly wonderful. There is joy in the fruits of that labor.

The same principle applies to anything we want to enjoy: company growth, implementation of a new initiative, resolving those operational challenges, improving your customer service, positioning your company to sell. Each of us has something we want to address that will allow us to reap the results we desire.

In many cases, it simply requires a commitment to the work so you can reap those desired results. This applies to the work needed as one works through the Solutions within My COO Resources. Unlike the effort required in our backyards, with a commitment to only one hour a week, you will begin to see results.

Need help getting started? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

Where are my keys?

My father was constantly losing his keys. I remember many times helping him search for them. It was extremely frustrating and we would waste so much time trying to find those keys. So, I have established the routine when I come home of placing my keys in a designated bowl.

This habit has saved me much frustration, as well as wasted time and energy. It is a small thing but has helped me avoid unnecessary aggravation.

This is the significance of creating what we call “repeatable processes.” By establishing how to perform tasks (or processes) in the same way each time, a Company reduces errors, increases both Customer and Staff satisfaction, and saves time and energy. I joke that it is better to do something the wrong way every time than to do it differently each time. Do not misunderstand. I am not suggesting you do anything incorrect or wrong. I am encouraging creating processes that are designed to be efficient and effective and worth being repeated.

Evaluating your processes positions a Company for sustainability and growth. Do you need help evaluating your processes so you can determine how to build those worth repeating?  Contact me at to schedule a quick call to explore how we can help. Also, check out our blogs and previous newsletters and/or emails at


Research has shown that 80% of New Year’s resolutions fail by the second week in February. So, what does this tell you? We have trouble finishing what we start. It is human nature to get sidetracked, unfocused, and swayed in other directions.

However, if we have the “sticktoitiveness” (yes, that’s a word) to stay with a resolution or goal, the end results can be quite powerful. What happens when you fulfill that resolution or meet that goal? Conquering them creates a sense of accomplishment and it could solve a problem that was an obstacle.

The advantages of sticking with that resolution and/or goal reap amazing rewards. Unfortunately, we often lose sight of that ultimate goal.

So, as we move to the end of the first quarter, remind yourself of why you set that resolution or goal in the first place. The well-known acronym SMART may refocus you with these hints:

S = specific: Is your resolution/goal clearly defined? Be sure your resolution/goal is specific.
M = measurable: Do you know how to determine if you are moving toward your goal? Establish monitoring methods to evaluate your progress.
A = achievable: Is your specific resolution/goal both stretching you, yet achievable? The resolution to increase revenues by 500% is probably not achievable. Be sure to be realistic.
R = relevant: Does this resolution/goal really matter to you? Are you willing to put in the work to achieve it? Focus on what is relevant to you.
T = time-bound: What is the timeline for achieving this goal? If you have not already, establish a clear timeline for milestones that are specific, measurable, achievable, and relevant that increase the probability of meeting your goal.

Is one of your resolutions to strengthen your organization and position it for growth? If so, My COO Resources can provide a defined structure to do this.  Questions? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at

I need moisturizer

One unpleasant challenge in the winter are those dry, cracked hands we get because of the lack of moisture that results from washing our hands more than normal and the lack of humidity in the outside air. The furnace drying out the air does not help either.

It is amazing how much those small, little cracks in our hands can bother us. Just like a paper cut, even though they are typically quite small, they can be quite disruptive. It makes it more difficult to open a jar or pick up something. How can such a small irritant create such discomfort? suggests that the best prevention is to begin using moisturizer before the dryness and cracking occurs or to get ahead of the problem by using moisturizer so it does not get worse.

Such is the case with an operational challenge within our Companies. It may really be quite small but it can create havoc and disruption. So, the best prevention is to become more aware of what issues can cause “cracks” in how you do business. For example: paying attention when there are errors and customer complaints and immediately addressing what is causing them will reduce long term frustration.

Just like we cannot completely avoid the dry skin that results from winter, we cannot avoid operational issues arising. It is what we do with those issues that can cause more grief than necessary.

Need help to understand what operational issues are impacting your Company? Take our FREE, four assessments by registering at so you can minimize the “cracks” that come from those issues.

Questions? Do not hesitate to contact me at Also, check out our blogs and previous newsletters and/or emails at